What technical support
can do for you [part 2]
in the days of MS-DOS, it was possible to identify the exact version because
each had a unique version number, but today two supposedly identical copies
of Windows, with exactly the same version number, may in fact be different—and
the problem may relate to that difference. Worse still, if any software
has been installed (and what is the use of a computer without software?)
or even removed, files called DLLs may have been replaced—and this
may be the cause of problems, depending on the exact version of whatever
has been installed.
So what does this all mean? It means that
some problems simply cannot be diagnosed—because they just
don’t occur elsewhere. Other problems may require changes to the
hardware, operating system or other installed software in order to be
resolved. Sometimes it just isn’t possible to fix the problem. That
is one of the reasons why WindSword makes demonstration versions of its
software available—if the demonstration works, then the full version
of the software will almost certainly work too.
What technical support can’t do
Software has certain basic requirements and limitations. For example,
all WindSword software requires the use of a mouse. If you don’t
have a mouse, then some features simply will not work, and WindSword makes
no apologies for this.